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Consulting
Virtually all organisations have potential that they have not yet accessed, and it is the awareness that things could be better that leads to frustration for Management and staff. Frustration is a measure of that unused potential.
The flip side of this, and the true power in organisations, lies in the fact that real performance and fulfilment actually go hand in hand. Our expertise is in developing strategies that identify the use of resources (money, people, technology, time) that will produce the greatest performance and fulfilment.
The power in our consulting is that it finds unique solutions for every business - from sole traders to organisations of 150 people. Our process was developed in turnaround consulting, and has a proven record of delivering improved business outcomes.
We achieve this by identifying the business' strengths and the areas where its full potential is not being used. The more a business is able to leverage its potential, the more it will enjoy positive results.
We provide:
- Business Health Checks
- Cultural assessment and tuning
- 3-D Performance assessment
Our Process
Our process involves a total assessment of the health of a business. By 'total' we mean that we don't just look at the internal operations of the business, but also gather feedback from suppliers and customers - we assess the entire 'Value Chain' of the business.
The Value Chain
Suppliers-> Internal Operations -> Customers
When all the components of this chain are optimised, the business is at its most competitive. By assessing each link in this chain, the Hawthorne Academy can determine the opportunities for greater performance.
We achieve this through confidentially interviewing all the stakeholders in a business: management, staff, suppliers and customers. We also look at the performance history of the business by investigating trends in Key Performance Indicators (financial, sales, quality, retention, etc), and other statistical data whose relevance emerges during the interviewing process.
This incredibly powerful process not only identifies the strengths and opportunities within a business, but also reveals information about the industry and market that the business operates in. It produces a total picture of the business.
This picture illustrates why you are getting the results you are getting, and the most effective strategies for moving forward.
Our solutions emerge naturally from this process and succeed because they are underpinned by the people, culture and resources that already exist in the organisation. The potential for greater performance is there now, waiting to be tapped.
On completion of the consultancy we will make a presentation to the client outlining our findings and recommendations as well as submitting a written report. We provide ongoing support after the consultancy for a period determined by the nature of the results.
It should be understood that this process goes deep into the organisation and is very intimate. It can also be challenging at times, and can require the client to have the courage to make difficult decisions.
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